Introducing reopening guidelines
Issued by: Diversey
The COVID-19 pandemic has been tough on the hospitality industry, and in the lead up to reopening and getting back to work, we've all got a lot of questions.
After all, when your hotel is ready to reopen, it's not going to be the same as other times you've returned to work - with COVID, restrictions, and the 'new normal' to think about, things are bound to run a little differently.
In the Introducing reopening guidelines course, Diversey will discuss the key things you need to know about preparing to reopen; what to expect; and how to create and sustain a guest experience that feels both safe and welcoming.
By the
end of this course you will be able to
- Follow the four guidelines to support a successful reopening
- Differentiate between normal cleaning and enhanced cleaning
- Practice the five tips when completing enhanced cleaning tasks assigned
- Wash hands before and after cleaning and disinfecting areas
- Use and discard PPE
- Recognize high-touch surfaces and clean them according to their frequency
- Record compliance needs
- Demonstrate reassurance by understanding a guest's journey
- Apply the six key interactions with the help of a checklist for reassurance
Duration: 26m 10s
Lessons: 6
Lessons
Criteria:
By watching all the lessons and receiving a pass mark of 80% or more on the quiz, the earner of this credential will show an understanding of the importance to reassure guests that the hotel is safe to reopen, how to identify high-risk surfaces for cleaning, and how to support an opening cleaning program.
Expiration: 12 Months