Delivering passionate service
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Course details
When you’re working as a restaurant server, the difference between being the person who just takes orders and the person who creates memorable experiences for customers is in the approach you take to the work.
Delivering passionate service means challenging yourself to be the best server you can be – to the benefit of yourself as much as your guests!
Restaurant manager Jason James is in charge of the front of house team at Odd Duck, a farm-to-table restaurant renowned for its dedicated customer service. He believes in the importance of fostering a culture of positive change and growth among his staff.
In this online hospitality course, he shares his tips for self-directed professional development so you can be the best of the best!
What you will learn in the Delivering passionate service course
- What it takes to be a good server
- How to discover what service means to you
- The importance of humility in service
- How to provide service with integrity
- How to push yourself as a server
- How to communicate properly with guests and co-workers
- The importance of offering service with a smile
- How to stay on top when you’re in the weeds
- Tactics for improving your knowledge as a server
- How to use teamwork in the restaurant
Who the Delivering passionate service course is for
Servers, up your customer service skills with pointers from our experts and give your career a boost!
Meet your instructor
11 lessons included in this course
Prove you’re job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass the quiz.
- Earn a digital badge that you can print or share on
- Impress employers with learning outcomes you can add to your CV.
- Make your career dream a reality.
How courses work
Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
Join a 10-day trial
Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.
Watch all the lessons
Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
Earn digital badges
Receive a digital badge for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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FAQ
Start learning today - with your free 10-day trial.
After your free trial you can:
- Pay per year to keep learning online
- Have complete control over your subscription; you can cancel any time
- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates that you can share online, with potential employers, and your professional network
