How Typsy powered Jinho's rapid rise in hospitality

Challenge

Jinho's career journey began far from hospitality, initially working as a research associate in the stem cell field before transitioning into finance as a fund manager. Despite his success, Jinho found himself feeling unfulfilled during the COVID-19 lockdown, leading him to seek a fresh start. He made a bold move into the hospitality industry, starting as a kitchen steward. This role was a drastic change from his previous roles, presenting both physical and mental challenges. However, Jinho's outgoing personality and desire to connect with people sparked an interest in exploring front-of-house roles.

While Jinho had the drive and passion for hospitality, he recognized that upskilling was crucial to making himself more prepared for the transition from back-of-house to front-of-house. He wanted to ensure he had a solid foundation of knowledge that would allow him to excel in his new role and set himself up for long-term success.

Solution

Jinho turned to Typsy as a resource to build his knowledge and skills in the hospitality industry. Typsy's bite-sized videos and comprehensive course offerings, particularly those focused on front-of-house and concierge roles, provided Jinho with the insights and foundational knowledge he needed. The flexibility of Typsy's platform allowed Jinho to learn at his own pace, making the transition from back-of-house to front-of-house roles smoother. The sense of accomplishment from earning badges upon course completion also motivated Jinho to continue his professional development.

Results

With the help of Typsy, Jinho successfully transitioned to a front-of-house role, starting as a lobby ambassador. The knowledge and skills he gained from Typsy courses not only helped him secure the position but also enabled him to excel, leading to meaningful connections with guests and recognition from his peers. Within a short period, Jinho was nominated for the Front Office Employee of the Year award at the Victorian Accommodation Awards for Excellence. Although he did not win, the nomination was a significant achievement. Jinho was later offered a concierge role at a luxury hotel and received a promotion after his current team made a counteroffer. Jinho credits Typsy for his rapid career progression and continues to use the platform to explore other areas of hospitality, such as food and beverage.